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Welcome to Stainless Flat Pack.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Stainless Flat Pack Pty Ltd relationship with you in relation to this website and Stainless Flat Pack Pty Ltd.

The term or Stainless Flat Pack, Stainless Flat Pack Pty Ltd, ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ or ‘your’ or 'customer' refers to the user or viewer of our website. The use of this website and/or dealings with Stainless Flat Pack is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. All images are for illustrative purposes only. Items may differ from the picture shown. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Goods that are damaged on delivery must be reported within 24 hours of delivery.

Any defect in the Goods caused by the fault, negligence or failure of the Customer to adhere to the manufacturer instructions will negate our returns policy.

The customer is responsible for the return shipping costs. If the item/s are originally faulty of damaged, we will pay for the return of the Goods.

Goods that are delivered faulty, missing parts or are defective may be replaced, repaired, sent, refunded or exchanged at our discretion.

We warrant to the customer that goods will be suppled free from defects in material and workmanship. On discovery of any defect in the goods, the customer must notify Stainless Flat Pack within 5 Days of the day of delivery. If a warranty claim is placed after 5 days for any delivery related product defects, the warranty claims will be declined. This includes any products that have been assembled and do not include all packaging and user manuals. Please note this is in relation to goods being delivered so you have time to inspect the product and workmanship. Stainless Flat Pack still provides a full 12 months warranty on all goods, parts and labour in accordance with our supplier agreements and Australian law for the specific goods purchased up to a maximum of 12 months period from the date of purchase if the product requires a warranty claim.

Item/s being returned for change of mind, or for incorrect size or item ordered will incur a restocking fee of 15%, this fee though is discretionary, and can be reviewed in each return circumstance. All Goods must be returned in their original packaging within 21 days of date of order with all manuals and packaging included in as new condition. If manuals and packaging are not returned with item/s in as new condition then a mandatory restocking fee of 15% will be charged.

If the items are deemed to have a manufacuring fault then you do not incur a re-stocking fee. If the items are damaged in transit and you report it to us within 24 hours of accepting the delivery you do not incur a re-stocking fee. If any transit damage is reported to us after 24 hours of accepting the delivery then a 15% restocking fee will be applied.
If any refund is due it will be refunded back in the same payment type as selected when your order was originally placed such as Credit Card, PayPal or Bank Transfer. If a refund is provided for an order that was originally paid for with crypto currency,  It can be refunded in crypto currency and will be refunded based on the AUD amount of the original order determining the refund returned in crypto currency, based on current crypto currency market rates.

Goods shall be at the customers risk from the date of delivery, or the date upon which the customer is notified the goods are available. This includes any requests to leave items at the delivery location unattended will be at the customers risk. If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Stainless Flat Pack Pty Ltd as a result thereof, including all storage and handling costs.

If the item/s are not a standard stock item and have been especially ordered in for you and you have changed your mind, we are not required to offer you a credit or refund under Law.

All sinks purchased unless specifically stated in the product description, or as a selectable choice on the product page do not come with tap holes cut.  Please read the product description or view the selectable tap hole cut options if provided on the product page, before selecting a sink. All sinks that do not state on the product page or offer tap hole cut options as a selectable option are the full responsibility of the customer to arrange for the sink tap hole to be cut.

When goods are shipped, they will be dispatched normally within 1 to 2 business days. Please allow between 2 to 14 days delivery (depending on location). If goods are out of stock you will be contacted within 2 business days. Any non-standard delivery services that have been requested by customers outside our normal regular priced courier delivery services will be at the customers expense.

Requests for "ATL" Authority to Leave item/s at a delivery location unattended and unsigned for by couriers at premises if unattended, is completely at the customers risk. The customer shall be liable for all loss and damage including any and all consequential loss and damage suffered or incurred by Stainless Flat Pack Pty Ltd as a result thereof of any request of an "ATL" Authority to Leave Item/s unattended for deliveries.

Requests for couriers to phone prior to attempting a delivery is not an available service. Though some courier companies we use may attempt to call a customer prior to delivery as a courtesy.

All prices displayed on the Stainless Flat Pack website are shown inclusive of GST and are subject to change without notice.

All Images are for reference purposes only and item/s delivered may differ slightly from photos shown on our website.

Rewards Points
Points are applied to orders which are processed online. Orders receiving points are for goods sold at full published advertised price and does not apply to goods that have had negotiated pricing or negotiated delivery lower than the full published and advertised price on our website. Rewards points to be used within 1 year of date of reward points accumulated or reward points will expire.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We will always do our best to provide a solution with any problem regarding returns, warranties, exchanges, replacements and repairs.